Internal Complaints Handling Rules FINAL – 2020

Internal Complaints Handling Rules FINAL – 2020

IN EXERCISE of the powers contained in section 220 of the Securities Act, 2016 the following Rules are hereby made:

In these Rules, unless the context otherwise “ADR” means an alternative dispute resolution process
using the following mechanisms:
(a) arbitration;
(b) mediation;
(c) negotiations; or
(d conciliation;
“arbitration” means an ADR process in which a dispute is resolved externally and the parties agree to be bound
by the award which is legally binding on both parties and enforceable in a court of competent jurisdiction;
“arbitrator” means a neutral person or group of persons appointed by one party or all the parties to a dispute to settle the dispute;

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